Return Policy

At Curtainmade, we take pride in providing high-quality, made-to-measure curtains that are crafted to meet your exact specifications. Understanding the importance of your purchase, our return policy is designed to ensure that your satisfaction with our bespoke products, while recognising the unique nature of custom-made products.

Return Eligibility

Due to the bespoke nature of our made-to-measure curtains, we are unable to accept returns based on customer's change of mind, incorrect measurements provided by the customer, or discrepancies in colour perception due to screen settings. We encourage you to double-check all details before placing your order.

Quality Guarantee

We stand behind the quality of our workmanship and the materials used in our made-to-measure curtains. If your order does not match the specifications you provided or if there are any defects in the materials or workmanship, please contract us within 7 days of receiving your order.

  • Defective Products: If your made-to-measure curtains are found to be defective, we will offer a free remake or repair of the product at our discretion. Please provide clear photographs of the defect so we can assess the issue and determine the best course of action.
  • Incorrect Specifications: If we have made a mistake in following the specifications you provided (e.g., dimensions, fabric, design), we will take full responsibility and offer a correction at no additional cost to you.

Process for Reporting Issues

  1. Contact Us: Reach out to our customer service team via email or phone within 7 days of receiving your curtains. Please include your order number and detailed information about the issue.
  2. Provide Evidence: Send us clear photographs or other evidence of the defect or discrepancy in your made-to-measure curtains.
  3. Review: Our team will review your claim and may contact you for further information.
  4. Resolution: Once your claim is verified, we will initiate the process for a remake, repair, or other resolution as deemed appropriate.

Our goal is to ensure that you are completely satisfied with your made-to-measure curtains. We appreciate your understanding that custom-made products require specific terms and conditions regarding returns and exchanges. For any questions or concerns regarding your order or our return policy, please do not hesitate to contact our customer service team.

Thank you for choosing Curtainmade. We look forward to helping you bring your vision to life.